This Privacy Policy explains how juan368 collects, uses, stores, shares, and protects the personal information of players and visitors in the Philippines. We are committed to handling your data with care and in compliance with applicable Philippine privacy laws.
This Privacy Policy (hereinafter "Policy") is issued by juan368 (hereinafter "juan368," "we," "us," or "our") and governs the collection, use, storage, disclosure, and protection of personal information belonging to players, visitors, and prospective registrants (hereinafter "you," "the Data Subject," or "User") who access or interact with the juan368 online gaming platform at juan368.club (the "Platform").
juan368 takes the privacy of its players seriously. We recognize that Filipino players entrust us with sensitive personal information — including identity documents, financial details, and gaming activity data — when they register and play on our Platform. This Policy is designed to be transparent about how that information is handled from the moment it is collected to the moment it is deleted.
By registering an account or continuing to use the juan368 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read together with the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
juan368 operates this Privacy Policy in compliance with the following Philippine laws and regulations governing data privacy and online gaming:
Where applicable, we also observe the principles of transparency, legitimate purpose, and proportionality as defined under the Data Privacy Act of 2012 in all personal data processing activities conducted by juan368.
juan368 collects personal data through several channels — directly from you during registration and account management, automatically through your use of the Platform, and in limited circumstances from third parties such as payment processors. The categories of personal data we collect include:
3.1 Registration & Identity Data
3.2 Identity Verification (KYC) Data
3.3 Financial & Transaction Data
3.4 Gaming Activity Data
3.5 Technical & Device Data
3.6 Communications Data
Note on Sensitive Data: Government-issued ID scans and face verification photographs submitted during KYC constitute sensitive personal information under the Data Privacy Act of 2012. juan368 applies heightened security controls to this category of data and retains it only for the period required by PAGCOR and AMLA regulations.
juan368 uses personal data only for specific, legitimate purposes that are communicated to you at or before the point of collection. The table below summarizes the primary purposes for which we process your data:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity data, mobile number, password | Contractual necessity |
| KYC identity verification | ID documents, selfie, address proof | Legal obligation (AMLA, PAGCOR) |
| Processing deposits and withdrawals | Financial data, transaction history | Contractual necessity |
| Fraud prevention and anti-money laundering | Identity data, financial data, device data | Legal obligation (AMLA) |
| Customer support and dispute resolution | Communications data, transaction history | Contractual necessity |
| Responsible gaming monitoring | Gaming activity data, deposit patterns | Legal obligation / Legitimate interest |
| Platform security and abuse prevention | Device data, IP address, session data | Legitimate interest |
| Regulatory reporting to PAGCOR / AMLC | Identity data, financial data | Legal obligation |
| Service improvement and analytics | Anonymized gaming and session data | Legitimate interest |
| Marketing communications (with consent) | Contact data, gaming preferences | Consent |
juan368 does not use automated decision-making or profiling that produces legal or similarly significant effects on individual players without human oversight and an opportunity for the affected player to contest the outcome.
Under the Data Privacy Act of 2012, juan368 processes personal data on one or more of the following legal grounds:
juan368 does not sell your personal data to third parties. We share personal data with third parties only in the following limited circumstances:
6.1 Payment Processors. Financial data is shared with GCash, PayMaya (Maya), BPI, BDO, Metrobank, and other payment service providers as necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by applicable Philippine financial regulations.
6.2 Identity Verification Services. KYC documents may be processed by third-party identity verification technology providers under strict data processing agreements that prohibit secondary use of your information.
6.3 Regulatory Authorities. juan368 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine regulatory or law enforcement authorities where required or permitted by law.
6.4 Technology and Hosting Providers. Platform infrastructure providers — including server hosting, cloud storage, and analytics vendors — may process data on our behalf under data processing agreements consistent with the Data Privacy Act of 2012.
6.5 Legal Proceedings. Personal data may be disclosed where required by court order, subpoena, or other binding legal process issued by a competent Philippine court or authority.
juan368 will never sell, rent, or share your personal data with advertisers, data brokers, or third-party marketers without your explicit, freely-given consent.
juan368 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit juan368.club. We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Disabling cookies beyond the strictly necessary category may affect certain Platform features. juan368 does not use cookies to serve third-party advertising.
juan368 retains personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable Philippine law. Our general retention approach is as follows:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymized such that it can no longer be used to identify you.
juan368 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. Our security measures include:
While juan368 takes reasonable steps to protect your personal data, no data transmission over the internet or storage system is 100% secure. You also bear responsibility for maintaining the security of your account credentials. In the event of a data breach affecting your personal data, juan368 will notify you and the National Privacy Commission (NPC) in accordance with the requirements of the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juan368:
To exercise any of these rights, contact juan368 via the live chat support in your account dashboard or by email to [email protected]. We will respond to verifiable requests within fifteen (15) business days. Some requests may require identity verification before they can be processed.
Note on Regulatory Retention: The right to erasure cannot override juan368's legal obligations to retain records under AMLA, PAGCOR regulations, or other Philippine law. In such cases, we will inform you of the applicable retention requirement.
juan368 does not knowingly collect, process, or store personal data from individuals under the age of 21 years. The Platform is strictly prohibited to minors under applicable Philippine gaming regulations. If juan368 discovers that personal data has been collected from an individual under 21 without verifiable parental or guardian consent, we will immediately close the associated account, delete the collected data (subject to AMLA obligations), and refuse to process any associated transactions.
If you believe that juan368 has inadvertently received personal data from a minor, please contact us immediately via the contact details in Section 14 so that we may take prompt corrective action.
Some of the third-party technology and infrastructure providers used by juan368 may be located or operate servers outside the Philippines. Where personal data is transferred to a jurisdiction outside the Philippines, juan368 takes steps to ensure that appropriate safeguards are in place to protect your data, consistent with the requirements of the Data Privacy Act of 2012 and National Privacy Commission guidelines on cross-border data transfers.
Such safeguards may include data processing agreements containing standard contractual clauses, or reliance on the recipient country's adequacy determination by the NPC. KYC documents and other sensitive personal information are prioritized for storage within Philippine-based or Asia-Pacific-based infrastructure where available.
juan368 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify active account holders via their registered Philippine mobile number or through a prominent notice on the Platform at least fourteen (14) days before the revised Policy takes effect.
The effective date at the top of this page reflects when the current version of the Policy came into force. Previous versions of the Privacy Policy are archived and available upon request by contacting juan368 customer support. Your continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan368, please contact us through the following channels:
Complaints that cannot be resolved through juan368's internal process may be escalated to the National Privacy Commission (NPC) of the Philippines, the regulatory authority responsible for enforcing the Data Privacy Act of 2012.
Document version: This Privacy Policy is effective as of 1 January 2026. Archived previous versions are available upon request.
The full policy text above is the governing document. Here's a plain-English summary of the six most important things to know about privacy at juan368.
juan368 does not sell, rent, or share your personal information with advertisers, data brokers, or any third party for commercial purposes. Your data is used only to operate your account and meet our legal obligations in the Philippines.
Every interaction between your device and juan368 — login, deposit, withdrawal, game play — is protected by SSL/TLS encryption. Your passwords are stored as hashes that not even juan368's own systems can read in plain text.
juan368's data practices are designed to comply with Republic Act No. 10173 — the Philippines Data Privacy Act — and the regulations issued by the National Privacy Commission (NPC) governing personal data processing.
You can request access to, correction of, or deletion of your juan368 personal data at any time via live chat or email. Requests are acknowledged within 15 business days. Some data must be retained under AMLA obligations — we'll tell you when that applies.
Government-issued ID scans and selfie photographs submitted for KYC at juan368 are treated as sensitive personal information. They are stored in access-controlled systems with stricter controls than general account data.
In the event of a data security breach affecting your personal information, juan368 is committed to notifying you and the National Privacy Commission within the timeframes required under the Data Privacy Act — not after weeks of internal delay.
Our 24/7 support team can help with data access requests, corrections, or any other privacy concern. Reach us anytime via live chat inside your account dashboard.
🔞 juan368 is strictly for players aged 21 years and above. Please gamble responsibly.