Please read these Terms and Conditions carefully before registering, depositing, or placing any wager on the juan368 platform. By creating an account, you agree to be bound by all provisions set out below.
These Terms and Conditions (hereinafter "Terms," "Agreement," or "T&C") constitute a legally binding agreement between you (the "Player," "User," or "Account Holder") and juan368 (hereinafter "juan368," "the Platform," "we," "us," or "our"), governing your access to and use of the juan368 online gaming platform available at juan368.club and all associated subdomains, mobile interfaces, and application programming interfaces (collectively, the "Platform").
juan368 is an online gaming platform offering live casino games, slot titles, sports betting markets, bingo rooms, and exclusive game categories to players in the Philippines. The Platform is operated in accordance with applicable Philippine gaming regulations, including standards aligned with the Philippine Amusement and Gaming Corporation (PAGCOR).
Important: By registering an account, making a deposit, accepting a bonus, or placing any wager on juan368, you confirm that you have read, understood, and agree to be fully bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform.
These Terms should be read alongside the Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference into this Agreement.
2.1 Age Requirement. Access to juan368 is strictly limited to individuals who are 21 years of age or older at the time of registration, in compliance with PAGCOR gaming regulations applicable to online gaming in the Philippines. By registering, you declare and warrant that you are at least 21 years old. juan368 reserves the right to request documentary proof of age at any time.
2.2 Jurisdictional Eligibility. You are responsible for determining whether online gaming is lawful in your jurisdiction before registering on juan368. Players residing in jurisdictions where online gaming is prohibited must not register or use the Platform.
2.3 One Account Per Player. Each individual is permitted to hold only one (1) registered account on juan368. Registration of multiple accounts — whether under the same name, identity documents, device, IP address, payment method, or household — constitutes a material breach of these Terms and will result in the suspension or permanent closure of all associated accounts, with any outstanding balances subject to review and potential forfeiture.
2.4 Accurate Information. You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, and registered Philippine mobile number. Providing false or misleading registration information is grounds for immediate account termination.
2.5 KYC Verification. juan368 is required to verify the identity of all account holders before processing withdrawal requests. You must submit a valid Philippine government-issued identification document (e.g., UMID, PhilHealth ID, Driver's License, or Passport) and a recent selfie when requested. Failure to complete KYC verification will result in withdrawal requests being held until verification is complete.
⚠️ Accounts belonging to individuals under 21 years of age will be permanently suspended immediately upon discovery. Any funds in such accounts will be forfeited and returned to the Platform.
3.1 Security of Credentials. You are solely responsible for maintaining the confidentiality of your juan368 account login credentials, including your username and password. You must not disclose your credentials to any third party. juan368 will never ask for your password via any communication channel.
3.2 Unauthorized Access. You must notify juan368 immediately if you suspect unauthorized access to your account or believe your credentials have been compromised. juan368 accepts no liability for losses arising from unauthorized access resulting from your failure to keep login details secure.
3.3 Personal Use Only. Your juan368 account is for your personal use only. You must not allow any other person to access, use, or operate your account on your behalf. Account sharing is strictly prohibited.
3.4 Account Accuracy. You must keep your registered contact details — particularly your Philippine mobile number and any linked payment accounts — current and accurate. Outdated information may delay transaction processing and verification procedures.
4.1 Supported Payment Methods. juan368 supports deposits and withdrawals in Philippine Peso (PHP) via GCash, PayMaya (Maya), BPI, BDO, Metrobank, and USDT (stablecoin transfers). Supported methods and their applicable limits are subject to change and will be communicated through the Platform's Cashier section.
4.2 Minimum Deposit. The minimum deposit amount is PHP 100. juan368 does not impose deposit fees, though your payment provider may apply standard transaction charges.
4.3 Withdrawal Eligibility. Withdrawals may only be made to payment accounts held in the same name as the registered juan368 account. Withdrawals to third-party accounts are not permitted. All withdrawals require completed KYC verification.
4.4 Processing Times. Withdrawal processing times are approximate and vary by method:
juan368 does not guarantee processing times and accepts no liability for delays caused by third-party payment providers, banking system downtime, or network congestion outside our reasonable control.
4.5 Funds Integrity. Players must only deposit funds that are legitimately owned by them. Depositing funds that are proceeds of illegal activity is strictly prohibited and may be reported to relevant Philippine authorities in compliance with Anti-Money Laundering Act (AMLA) obligations.
Note: juan368 holds player funds in accounts segregated from operational company funds. This provides a layer of protection for player balances in the event of company insolvency, though it does not constitute a guarantee or insurance scheme.
5.1 General Bonus Terms. All bonuses and promotional offers made available by juan368 are subject to specific terms that will be published alongside each offer in the Promotions section of the Platform. In the event of conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion.
5.2 Wagering Requirements. Most bonuses carry wagering requirements that must be fulfilled before bonus-derived winnings can be withdrawn. Wagering requirements, eligible games, time limits, and maximum withdrawal caps will be clearly stated for each promotion at juan368.
5.3 One Bonus Per Player. Bonuses are intended for one per person, household, device, IP address, and payment method. Attempting to claim a bonus multiple times through different accounts constitutes abuse and will result in account suspension.
5.4 Bonus Abuse. juan368 reserves the right to withhold, void, or reclaim any bonus — and to cancel associated winnings — where there is reasonable evidence of bonus abuse, collusion, hedging strategies, use of prohibited software, or any other conduct designed to exploit promotional terms rather than participate in genuine gaming activity.
5.5 Expiry. Unclaimed bonuses and promotional credits expire in accordance with the time limits set out in the relevant offer. Expired bonus credit will be removed from your account without notice.
6.1 Certified RNG. All slot games and RNG-based table games on the juan368 Platform use independently certified Random Number Generator (RNG) software. Game outcomes are statistically random and are not manipulated by juan368 or any third party.
6.2 Live Casino. Live dealer games use physical equipment — cards, wheels, and dice — operated by real dealers in professional studio environments, streamed in high-definition to players. juan368 does not control or influence the outcomes of live dealer games beyond the standard rules of the game in play.
6.3 Malfunctions. In the event of a technical malfunction, system error, or disconnection during a game, juan368 reserves the right to void the affected bet and return the wagered amount to the player's wallet. Any winnings derived from a malfunction or error will not be honored.
6.4 Game Rules Supersede. Individual game rules, as displayed within each game interface on juan368, govern gameplay. Players are responsible for reading game rules prior to wagering.
The following conduct is strictly prohibited on the juan368 Platform. Violation of any prohibition may result in immediate account suspension, forfeiture of balances, and/or referral to Philippine law enforcement authorities:
⚠️ juan368 reserves the right to report suspected fraudulent, criminal, or suspicious activity to PAGCOR, the Anti-Money Laundering Council (AMLC), and relevant Philippine law enforcement agencies.
8.1 Commitment. juan368 is committed to promoting responsible gaming and minimizing the risk of gambling-related harm to players in the Philippines. We recognize that for a small proportion of players, gambling can become problematic.
8.2 Player Tools. All juan368 account holders have access to the following responsible gaming tools, available in Account Settings at no charge:
8.3 Cooling-Off Period. Players may request a cooling-off period through the Account Settings or by contacting 24/7 support. During a cooling-off period, access to gaming features will be suspended while the account remains active for administrative purposes.
8.4 Minor Protection. juan368 strictly enforces the 21+ age requirement. If you share a device with minors, you are responsible for ensuring they cannot access your juan368 account. Use your device's parental control features to prevent unauthorized access.
For more detailed information, please visit the full Responsible Gaming page on juan368.
9.1 Ownership. All content on the juan368 Platform — including but not limited to software, game content, graphics, logos, trademarks, text, audio, video, and the overall look and feel of the Platform — is owned by or licensed to juan368 and is protected by applicable intellectual property laws.
9.2 Limited License. juan368 grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial entertainment purposes only. This license does not extend to reproducing, distributing, modifying, reverse engineering, publicly displaying, or creating derivative works from any Platform content.
9.3 Restrictions. You must not reproduce, republish, or commercially exploit any content from juan368 without prior written permission. Unauthorized use of Platform content may result in legal action.
10.1 No Guarantee of Winnings. Gaming involves financial risk. juan368 does not guarantee that you will win any amount, and you accept that you may lose all funds deposited into your account. Past gaming results on the Platform do not predict or guarantee future outcomes.
10.2 Service Availability. juan368 strives to maintain continuous Platform availability but does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Planned maintenance, system upgrades, and force majeure events may cause temporary unavailability.
10.3 Indirect Losses. To the maximum extent permitted by applicable Philippine law, juan368 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform, including loss of profits, loss of data, or loss of opportunity.
10.4 Third-Party Services. juan368 is not responsible for the performance, availability, or security of third-party payment providers (including GCash, PayMaya, BPI, BDO, and Metrobank) or any other third-party services integrated with the Platform.
Your personal data is collected, stored, and processed in accordance with the juan368 Privacy Policy, which is incorporated by reference into these Terms. By using the Platform, you consent to the collection and processing of your personal information as described in the Privacy Policy.
juan368 collects personal data including but not limited to your name, date of birth, Philippine mobile number, government ID details, IP address, device identifiers, and transaction history for the purposes of account management, KYC compliance, AMLA obligations, fraud prevention, and improvement of Platform services.
Your data will not be sold to third parties for marketing purposes. Data may be shared with regulatory authorities, law enforcement, and payment processors where required by law or as necessary for legitimate operational purposes.
12.1 Right to Suspend. juan368 reserves the right to suspend, restrict, or permanently close any account — with or without prior notice — in any of the following circumstances:
12.2 Balance on Termination. Where an account is closed for reasons other than breach of these Terms, any legitimate remaining balance — net of pending bonus requirements — will be returned to the player's verified payment method within a reasonable period. Balances associated with accounts closed for breach of these Terms are subject to review and may be forfeited.
12.3 Player-Initiated Closure. Players may request account closure at any time by contacting juan368 support through the live chat function available in the account dashboard. Account closure does not automatically waive outstanding wagering requirements linked to active bonuses.
juan368 reserves the right to amend, update, or replace these Terms at any time. In the event of a material change, juan368 will notify active account holders via the registered Philippine mobile number or through an in-Platform notification at least seven (7) days prior to the change taking effect, where reasonably practicable.
Your continued use of the Platform following notification of an amendment constitutes your acceptance of the revised Terms. If you do not accept an amendment, you may close your account prior to the effective date of the change.
The version of the Terms in force at the time of any dispute between you and juan368 shall apply to that dispute.
14.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without prejudice to any mandatory consumer protection provisions applicable in your jurisdiction of residence.
14.2 Dispute Resolution. In the event of a dispute relating to a transaction, game outcome, bonus, or any other matter involving your juan368 account, you should first contact the juan368 customer support team via live chat. juan368 undertakes to respond to complaints within five (5) business days. Where a complaint cannot be resolved at the first-line support level, it will be escalated for formal review.
14.3 Jurisdiction. You agree to submit to the exclusive jurisdiction of the courts of the Republic of the Philippines for the resolution of any dispute that cannot be resolved through the internal dispute process described above.
For any questions, complaints, or inquiries related to these Terms and Conditions, or any other aspect of your juan368 account, please contact us through the following channels:
For responsible gaming support resources available to players in the Philippines, please visit the Responsible Gaming page on juan368.
Document version: These Terms and Conditions are effective as of 1 January 2026. Previous versions are archived and available upon request by contacting juan368 customer support.
The full legal text above governs your use of the Platform. Here's a plain-language summary of the most important commitments and requirements at juan368.
You must be at least 21 years old to register and play on juan368. This is a non-negotiable requirement under PAGCOR gaming regulations. Age verification documents are checked during KYC review before withdrawals are processed.
Each person may hold exactly one juan368 account. Duplicate accounts — regardless of how they are created — are prohibited and will result in suspension of all associated accounts. If you've lost access to your existing account, contact support to recover it.
Legitimate winnings on juan368 are paid out to verified accounts. Player funds are held in accounts separated from company operational funds. GCash withdrawals for verified players typically arrive within 15 minutes.
Every bonus on juan368 comes with clearly stated wagering requirements, time limits, and withdrawal caps — published in the Promotions section before you claim. No hidden conditions added after the fact.
Deposit limits, loss limits, session alerts, and self-exclusion are available to every juan368 account holder in Account Settings. Self-exclusion takes effect immediately and cannot be reversed during the selected period.
These Terms are governed by the laws of the Republic of the Philippines. Disputes are first handled through juan368 customer support, with escalation available through the Philippine court system if unresolved.
If you have questions about these Terms and Conditions or anything else related to your juan368 account, our support team is available around the clock via live chat inside your account dashboard.
🔞 juan368 is strictly for players aged 21 years and above. Please gamble responsibly.